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4.6 | 208 Reviews

5.0 cu. ft. Mega Capacity Smart wi-fi Enabled Front Load Washer with TurboWash™ 360° and Built-In Intelligence

LG WM4200HBA

Features

  • 5.0 cu. ft. Mega Capacity
  • TurboWash™ 360° Technology
  • AI Fabric Sensor/ Smart Pairing
  • AAFA Certified LG washers

Quick Specs

  • Type: Washer
  • Style: Front Loading
  • Fuel: Electric
  • Width: 27"
  • Height: 39"
  • Depth: 33.25"
  • Energy Star Rated: Yes
  • Laundry Capacity: 5.0 cu. ft.
  • Steam Cycle: Yes
  • WiFi Connected: Yes

See More

 
Power Clean Big Loads in Under 30 Minutes*

5 powerful jets spray clothes from multiple angles for a complete clean in under 30 minutes*.


Deep Clean with the Power of Steam

AAFA certified LG washers with the Allergiene™ Cycle remove over 95%* of pet dander and dust.


Get It All Done In Less Time

Mega Capacity (5.0 cu. ft.) means you have even more room to do laundry in fewer loads.


Cold Wash Without Compromise

ColdWash™ technology penetrates deep into fabrics, for cold water savings with warm water performance.


Wash Two Loads At The Same Time

Wash small loads that can't wait or two loads at once with the LG SideKick™ Pedestal Washer.


More Style, Less Space

LG closet-depth washers have a shallower depth to fit in more places & add sleek style to any room.


Smooth Surface Helps Prevent Snags

Unlike porcelain & plastic, stainless steel tub & lifters avoid chips that snag on & ruin clothing.


Measure First, Order Right.

Nothing is more frustrating than an appliance that doesn't fit. We'll help you find the right one for your space.


Innovation Award Honoree - Home Appliances

The LG Front-load Washer and Dual Inverter Heat Pump Dryer Pair was a featured product at the Consumer Electronics Show. Check out our entire award-winning lineup.


Life's better when your home runs smart

Discover ThinQ Care within the ThinQ app -- proactive smart alerts to keep your appliances running smoothly. Get notifications about usage, maintenance, plus early diagnosis right on your smartphone.

Features

  • 5.0 cu. ft. Mega Capacity
  • TurboWash™ 360° Technology
  • AI Fabric Sensor/ Smart Pairing
  • AAFA Certified LG washers
  • ThinQ® Technology with ThinQ Care
  • Tempered Glass Door with Chrome Trim
SUMMARY
Type Front Load Washer
Capacity (cu.ft.) 5.0 cu. ft.
Matching Electric Dryer DLEX4200B
Matching Gas Dryer DLGX4201B
Color Black Steel
APPEARANCE
Hard Buttons Yes
Touch Buttons Yes
Dial-A-Cycle™ Yes
ENERGY
ENERGY STAR® Most Efficient Yes
ENERGY STAR® Qualified Yes
CEE Tier Advanced
IMEF 3.1
IWF 2.9
WASH PROGRAMS
No. of Programs 14
Programs Normal, Perm. Press, Heavy Duty, Delicates, Towels, Speed Wash, Drain+Spin, Bedding, Tub Clean, Bright Whites™, Sanitary, Allergiene™, Sportswear, Downloaded
WASH OPTIONS
No. of Options 14
Options TurboWash®, Steam, Fresh Care, Pre-wash, Remote Start, Delay Wash, Wi-Fi, Add Item, ColdWash, Extra Rinse, Rinse+Spin, Control Lock, Spin Only, Signal
WASH DETAILS
No. of Wash/Rinse Temps 5
Wash/Rinse Temps Extra Hot, Hot, Warm, Cold, Tap Cold
No. of Spin Speeds 5
Spin Speeds Extra High, High, Medium, Low, No Spin
Max RPM 1300
Water Levels Load Sensing
No. of Soil Levels 5
FABRIC CARE FEATURES
AI DD™ Yes
TurboWash® 360 Technology Yes
Steam Technology Yes
Allergiene™ Cycle Yes
Sanitary Cycle Yes
ColdWash™ Option Yes
SenseClean™ System Yes
CONVENIENCE FEATURES
TrueBalance® Anti-Vibration System Yes
4 Tray Dispenser Prewash, Main Wash (with liquid detergent cup), Bleach, Fabric Softener
LoDecibel™ Quiet Operation Yes
End of Cycle Signal Yes
LoadSense Yes
Child Lock Yes
Auto Suds Removal Yes
Leveling Legs 4 Adjustable Legs
THINQ® TECHNOLOGY
SmartDiagnosis™ (v3.0) Yes
Wi-Fi Yes
Remote Start and Cycle Monitor Yes
Energy Monitoring Yes
Tub Clean Coach Yes
MOTOR
Motor Type Inverter Direct Drive Motor
Axis Horizontal
MATERIALS AND FINISHES
NeveRust® Stainless Steel Drum Yes
Cabinet PCM
Control Panel Plastic
Top Plate Painted
Door / Rim Glass/Chrome
Door Cover Tempered Glass Door
All Available Colors White (W), Black Steel
CERTIFICATION
AAFA Yes
POWER SOURCE
Ratings UL Listed
Electrical Requirements 120V, 10 Amps
Type Electric
OPTIONS/ACCESSORIES
Pedestal WDP4B
Pedestal (WxHxD) 27" x 13 5/8" x 28" (43 7/8" D with door open)
LG Sidekick™ Pedestal Washer WD100CB
LG Sidekick™ Pedestal Washer (WxHxD) 27 x 14 1/8 x 30 3/4 (50 1/2 D with door open)
Stacking Kit KSTK1
DIMENSIONS
Product (WxHxD) 27" x 39" x 33 1/4"
Depth with Door Open (55" D with door open)
Carton (WxHxD) 29 23/32" x 43 4/32" x 33 28/32"
Weight (Product/Carton) 201.5/215.2 lbs
LIMITED WARRANTY
Parts and Labor 1 Year
Direct Drive Motor 10 Years
Drum 3 Years
UPC CODES
UPC 048231028295

Quick Specs


  • Appearance

  • Type: Washer
  • Style: Front Loading
  • Fuel: Electric

  • Dimensions

  • Width: 27"
  • Height: 39"
  • Depth: 33.25"

  • Features

  • Energy Star Rated: Yes
  • Laundry Capacity: 5.0 cu. ft.
  • Steam Cycle: Yes
  • WiFi Connected: Yes

Interactive Tour

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Professional delivery and installation is available for every product we sell. We would be happy to coordinate delivery and installation for you.

Extended warranties are usually very inexpensive and can save you thousands in the future. Some can even cover extra costs that result, such as cost of food that spoils when your fridge dies. It's simple and inexpensive to purchase extended warranties and one of the smartest ways to protect your investment.

Appliances can be large, heavy and expensive. You probably don't have the special tools or expertise needed to fix them in a crisis. If you can spare a few thousand dollars without batting an eyelash for new appliances should they break tomorrow, don't buy a warranty. But if you're like most of us, protect yourself by purchasing inexpensive extended warranties when you buy a new product and save yourself big money in the long run.

4.6 out of 5

89% of reviewers recommend this product.

4 Stars

great for very large loads that my wife can find .

Wally Brandt 1/23/2023

my wife changes the bed often and it holds all the sheets and pillow cases one load.
Originally posted on lg.com

Yes, I recommend this product

Features

 

Quality

 

Value

 
5 Stars

Quality

Wash review 1/23/2023

We bought our washer 2 weeks ago. It is working well. I havent been able to connect the washer to Wi-Fi.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

Features

 

Quality

 

Value

 
5 Stars

Great quality

Tam142 1/21/2023

I bought the turbo washer a month ago and we enjoyed works perfect.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

Features

 

Quality

 

Value

 
5 Stars

Great washer

David Ro 1/20/2023

Really love the washer. The color and the quality is great. Love the AI sensing and it takes all the guess work out of doing laundry
Originally posted on lg.com

Yes, I recommend this product

Features

 

Quality

 

Value

 
5 Stars

Gary Blochowski 1/20/2023

My wife is so happy with the new washer and dryer. The washer is twice as fast as the last one and the dryer has a lot of neat features.
Originally posted on lg.com

Yes, I recommend this product

Features

 

Quality

 

Value

 
1 Stars

Wouldnt buy again

Guppie 1/19/2023

Bought both washer and dryer a month ago and have had problems with both units and according to LG I shouldve read the owners manuals so Id known they are picky machines for using soap in the washer and vent issues on the dryer. Dont have to worry about me buying anymore LG merchandise.
Originally posted on lg.com

No, I do not recommend this product

Features

 

Quality

 

Value

 
5 Stars

Great Washer

Karla T 1/17/2023

I bought this washer after my previous appliance was getting old after 15 years of use. I was skeptical about changing brands but LG was recommended to me. The features are outstanding and the options are so adaptable to any load type or size. I got the 5.0 cubic foot capacity and its huge No problem doing large loads and still having room for items to move around. The new appliances look great and work great.
Originally posted on lg.com

Yes, I recommend this product

Features

 

Quality

 

Value

 
3 Stars

Machine is nice avoid installation through LG

Tim MacN 1/16/2023

I bought this over a month ago. Unfortunately the installation team is not synchronized with LG and then they screwed up the installation. This has become worse now that the team was scheduled to revisit and cancelled without explanation. If you want to purchase this make sure you include 6+ weeks where you dont need it just in case they mess up the installation.
Originally posted on lg.com

No, I do not recommend this product

Features

 

Quality

 

Value

 
5 Stars

LG Washer

LG 9500 Dryer 1/12/2023

Bought this 2 months ago. delivered timely. Love this machine. Always stick with LG
Originally posted on lg.com

Yes, I recommend this product

Features

 

Quality

 

Value

 
5 Stars

I enjoy the features and the tones.

RobREJR 1/12/2023

Purchased 3 months ago and Im well pleased with both items.
Originally posted on lg.com

Yes, I recommend this product

Features

 

Quality

 

Value

 
5 Stars

BEST APPLIANCE EVER I LOVE IT

CISCO46 1/10/2023

Best thing I have ever purchase best brand great price Its a 5 star for me thank you LG I WILL BE A RETURNING CUSTOMER
Originally posted on lg.com

Yes, I recommend this product

Features

 

Quality

 

Value

 
5 Stars

Seriously impressed

Mel gray 1/6/2023

I bought the matching pair to replace a VERY old washer and dryer. The lg washer is a serious improvement over the old one. It is by far quieter easy to use and it looks great The cycles i have used work great. It really busted my stones to pay this much but I feel it will save on water and electricity and it just plain works great
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

Features

 

Quality

 

Value

 
5 Stars

No more off balance loads

BrizL 1/6/2023

I previously had a LG top loader. It frequently needed the clothes to be unloaded and loaded back in due to being off balance. This machine doesnt have that problem. Clothes are clean. Happy with washer.
Originally posted on lg.com

Yes, I recommend this product

Features

 

Quality

 

Value

 
5 Stars

Easy to use

TA Guerrero 1/3/2023

Bought a washer that is easy to use at a very competitive price.
Originally posted on lg.com

Yes, I recommend this product

Features

 

Quality

 

Value

 
5 Stars

Great Product

BethanyM 12/31/2022

I purchased this unit to replace my 12 year old unit and am extremely happy that I did. My new washer/dryer pair have my laundry done in half the time of my old units and the app lets me monitor where everything is in real time and sends alerts when everything is done. Overall I am extremely happy with my purchase.
Originally posted on lg.com

Yes, I recommend this product

Features

 

Quality

 

Value

 
5 Stars

Great washer and dryer set

Homemary 12/29/2022

Have had for almost a month and so far have been great Washes clothes well and dries efficiently. Like the app that lets me know when things are done
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

Features

 

Quality

 

Value

 
5 Stars

Excellent washer

Buckeye Banker 12/24/2022

Bought just over a month ago and very satisfied. Does great job cleaning clothes and has excellent capacity. Very quiet. Love that it tells me via the app when load is finished and communicates to dryer to select proper drying cycle based on washing cycle selected. Would buy again.
Originally posted on lg.com

Yes, I recommend this product

Features

 

Quality

 

Value

 
5 Stars

Strong Silent Type

mayapple 12/22/2022

With pedestals these units are just the right height for easy loading/unloading. Quiet running and beautiful appliances. Large capacity is amazing for running a household with 4 kids.
Originally posted on lg.com

Yes, I recommend this product

Features

 

Quality

 

Value

 
5 Stars

We like all the new features

Gary Blochowski 12/21/2022

We had an LG before this one and liked it so much we bought another one.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

Features

 

Quality

 

Value

 
4 Stars

Better then top load

Cminor 12/19/2022

I initially purchased a top load washer which I returned one week later for the front load. As a 53 woman I couldnt reach the bottom of the top load. The front load costs quite a bit more but worth it to be able to reach the clothes.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

Features

 

Quality

 

Value

 
5 Stars

Excellent features performance

ChuckQ 12/11/2022

I got my washer machine since a month ago. I am super happy with the performance. The low energy consumption is definitively something to consider specially for customers like me that runs with solar panels. Great features depending the loundry cycles you want to wash. From normal cycles to towels and beddings. It runs very quiet but at the end the cloths feel fresh and clean. It looks awesome.
Originally posted on lg.com

Yes, I recommend this product

Features

 

Quality

 

Value

 
5 Stars

Love Them

Amy1006 12/9/2022

I bought the washer and matching dryer together. I have been amazed by how clean the clothes are and how much it spins the clothes out. I also love that I get notifications on my phone about the washer and dryer. This allows me to complete other things and be promptly notified of when I need to start another load.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

Features

 

Quality

 

Value

 
5 Stars

So very quiet and works great.

So Cal Gal 12/7/2022

We love the smart alerts that we get on our phone notifying us when the load is done. Very easy to use.
Originally posted on lg.com

Yes, I recommend this product

Features

 

Quality

 

Value

 
1 Stars

Shrinks your clothes

JeffH808 12/5/2022

Somehow between this washer and matching dryer all of my clothes have been shrunk to kids size clothing even when washing with cold water. These were not new clothes either they were clothes that have been washed and dried a million times in my old washer and dryer
Originally posted on lg.com

No, I do not recommend this product

Features

 

Quality

 

Value

 
5 Stars

lOVE THE VARIETY OF FEATURES

Douglas 21 12/4/2022

Ive been using this washer for about 2 weeks now and love everything about it including the graphite color
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

Features

 

Quality

 

Value

 
5 Stars

Washing Machine Blows Up

guitarich1 11/30/2022

I bought a wsher and dryer in April of this year and my washing machine blew up completely. Within a week I received a full refund for my purchase and bought a new one.
Originally posted on lg.com

Yes, I recommend this product

Features

 

Quality

 

Value

 
5 Stars

Love it

marylizt 11/27/2022

I did a lot of research before selecting this product. They were top rated and had the options I wanted. I ordered directly from LG as there were too many issues with trying to buy locally as well as too many added costs. LG made it easy to order fast delivery and great setup by the gentlemen delivering.
Originally posted on lg.com

Yes, I recommend this product

Features

 

Quality

 

Value

 
5 Stars

Great washer

JBRam 11/26/2022

Hope this LG lasts as long as our LG 27 inch Tromm before it gave out after 15 or 20 years.
Originally posted on lg.com

Yes, I recommend this product

Features

 

Quality

 

Value

 
5 Stars

So far so good

Ryszard 11/24/2022

Quiet efficient and looks good. Bought at Home Depot with some discount
Originally posted on lg.com

Yes, I recommend this product

Features

 

Quality

 

Value

 
5 Stars

Incredible Machine

Debbie Jean 11/23/2022

Im super happy with this washer. The large capacity is well worth the few extra dollars. My queen size comforter fit in and came out clean. The turbo clean feature is is amazing.
Originally posted on lg.com

Yes, I recommend this product

Features

 

Quality

 

Value

 
5 Stars

A Brand that is outstanding -

Clean DW 11/18/2022

I purchased my third washer dryer LG set 8/28-2022 but was delivered 10/29-2022. I fell in love in about 2005-10 with the red set - I moved and gave to family - 2nd set sold my home and the buyer had to have my gray set- I lasted is the black steel I plan on keeping - they are show stoppers Thank you
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

Features

 

Quality

 

Value

 
5 Stars

Great design and features

Lololo444 11/3/2022

I have been using this for a few weeks and so far so good. Clothes come out clean. I love the steam options. It has so many features.
Originally posted on lg.com

Yes, I recommend this product

Features

 

Quality

 

Value

 
5 Stars

Love my new washer

kda55 11/3/2022

We purchased this to go in the home we just completed and we are very happy with it. Love all the features which allow me to customize the cycles based on the load. Its easy to use even my granddaughter can do her laundry on her own It is very quiet while running. I especially love the large drum which means I can wah fewer loads.
Originally posted on lg.com

Yes, I recommend this product

Features

 

Quality

 

Value

 
5 Stars

Amazing results

Nennymonster 11/2/2022

I havent used a front load washer for 20 years and am amazed at how much theyve improved over the years. My last three top load washers had so many issues so I decided to give the front load another try. This washer gets our clothes so clean I can actually feel the difference in the fabric compared to how the top loads left the clothes at the end of the cycle. The washer is so quiet compared to what Im used to. I love the app and features like phone notifications when my load is complete. This washer has all the features I wanted and is easy to customize load settings. I didnt expect to be able to feel such a difference in the cleanliness of the clothes. I dont see myself ever using a top load again
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

Features

 

Quality

 

Value

 
5 Stars

Great Front Load Washer

Paula225 10/30/2022

This is my first front loader washer and I absolutely love it. So many features for various washing cycles. The only issue Ive had so far was when I was washing 2 heavy fluffy bathroom rugs. It was rocking a lot but once it got going it was good.
Originally posted on lg.com

Yes, I recommend this product

Features

 

Quality

 

Value

 
5 Stars

Love at first site

Mellenhead 10/28/2022

I bought this a month ago and Im thrilled My old washer was a13 year old LG. It was beginning to have problems. So I was so happy with it I had to go LG again and Im so glad I did.
Originally posted on lg.com

Yes, I recommend this product

Features

 

Quality

 

Value

 
4 Stars

LG dryer and washer

Marvincruz 10/27/2022

Dryer works awesome the washer had not finished cycle on a comforter but overall good machine
Originally posted on lg.com

Yes, I recommend this product

Features

 

Quality

 

Value

 
5 Stars

Great Experience

dpJax 10/26/2022

I bought this washer 2 weeks ago. It was delivered much quicker than any other provider and was installed quickly and seamlessly. Great experience.
Originally posted on lg.com

Yes, I recommend this product

Features

 

Quality

 

Value

 
5 Stars

LG washer

aciav 10/18/2022

I bought this a month ago and love it. It is so easy to use. Washes fast and efficiently.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

Features

 

Quality

 

Value

 
5 Stars

Love all the options and large load capacity

JRC2 10/17/2022

So far Im super happy with this machine. It easily holds all my bedding and cleans everything Ive thrown at it. I struggled in the beginning with all the options on the control panel because no information came with the machine other than how to turn on start and pause. Its self explanatory but I wanted more information on each option and why I would choose one over the other. Had I connected it wi-fi it might have given me that infobut really I dont see a need for connecting: machine still needs physically loading and unloading so why wouldnt I start it while Im in the room?
Originally posted on lg.com

Yes, I recommend this product

Features

 

Quality

 

Value

 
5 Stars

Wow What a great washer

Rolleiman 10/14/2022

This is a terrific washer. Its large capacity allows us to wash a king comforter easily. The built-in Wi-Fi is great as the washer can be remotely controlled allows you to download new cycles and get notifications when the washing cycle has completed. Our clothes are cleaner than ever. An excellent product.
Originally posted on lg.com

Yes, I recommend this product

Features

 

Quality

 

Value

 
5 Stars

Wonderful Washer

steveguion 10/13/2022

Maybe its just the fact that our old washer was nearly 16 years old but this new washer from LG is awesome. I love the look the bells and whistles but more than anything I love how it washes a full load with minimal water in a short period of time. Highly recommended.
Originally posted on lg.com

Yes, I recommend this product

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5 Stars

Clean clothes again yea

Kmooremse 10/12/2022

My old washer just didnt seem to be getting the clothes clean. We were right my new washer not onky cleanes clothes but gave me room in my laundry room with a stacked dryer. TY LG
Originally posted on lg.com

Yes, I recommend this product

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5 Stars

Front loader Washer and Dryer is AMAZING

Happy to Review 10/12/2022

I am so happy to have made this purchase. I started with a Maytag and actually returned it because it was terrible. Didnt get my clothes clean. Ordered the LG Washer and dryer set and absolutely love it. Well worth the money.
Originally posted on lg.com

Yes, I recommend this product

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3 Stars

Great product with a few cons

LAC007 10/11/2022

I have had it for 3 months and they work great except for a few issues: 1. Machine weighs clothes to guess how much water to addNever enough 2. If an item is soaked and weighs heavy in the machine on the spin cycle it will stall.
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

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5 Stars

Large Washing Capacity Great Features:

The Best Washer 10/11/2022

This is one of the best purchases that I made since moving into my newly built house. It has a very large washing capacity and tons of features I love the steam feature and built in intelligence that it provides . I love having this front loader machine The color is perfect and the look of the machine is great in my laundry room.
Originally posted on lg.com

Yes, I recommend this product

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1 Stars

Manuel Rio 10/10/2022

I boaut this two months ago and I wish I would of bougt a different one. Door Leakes some times it stops in the middle of a cycle.
Originally posted on lg.com

No, I do not recommend this product

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5 Stars

Washer and dryer

Proncrss35 10/9/2022

I bought the middle of July . Love them . Wash good and dry excellent
Originally posted on lg.com

Yes, I recommend this product

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1 Stars

Defective Washer

Jay Yadav 10/7/2022

I have very difficult experience with new LG dishwasher. I got this new dishwasher as part of buying house. Its very new and was not used much. When I started using it it started with error code AE. And on approaching customer care they couldnt schedule service yet. I am still in problem of faulty product with AE error code. Automation is good but this automated product can be problematic.
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

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1 Stars

Is this Hell?

WashingClothesInABucket 10/6/2022

Ugh. Got an email saying Now that youve had some time to enjoy your new LG washer we want to hear what you think. Write an honest review and youll automatically be entered for a chance to win $500. Oh thats rich. Ask for an honest review receive an honest review. Have I had time to enjoy my washer? No. Why is that? Because Im stuck in an LG customer service nightmare. Allow me to recap: 8/30 - Placed order when current machine showed signs of wear but still worked estimated delivery date 9/6 including haul away and installation 9/7 - Credit card was charged 9/8 - Called to request updated delivery estimate. Was given two days prior as the estimate. 9/17 - Scheduled 9/24 delivery with XPO logistics existing washing machine quit 9/24 - Logistics company arrives with only 3 of 4 items and cannot haul away or install because it was left off the ticket 9/25 - Child gets stomach bug washes vomit covered textiles in bucket 9/26 - Called customer service to figure out what happened and reschedule delivery escalated to corporate and promised a call back that never happened 9/28 - Called customer service and was told a new complete work order was created 9/29 - Decided enough is enough and made 20 different back and forth calls between LG and XPO because nobody seemed to know how to submit a work order LG said it was submitted XPO said it was in draft and needed to be submitted before they could do anything with it. XPO also claimed that not all items had arrived to the warehouse when LG said that they were delivered on 9/16 and I had already seen 3 of them on my driveway. Received a call from a manager assuring that a complete work order had been submitted and I would be contacted within 72 hours to schedule delivery. 10/3 - Received delivery schedule for 10/5 but for only one of four items. Called XPO to remedy but the work order with 4 items was still floating in the clouds in between LG and XPO. 10/4 - Manager called back while I was unavailable and left voicemail with no call back number all proud of herself that the order was going to be delivered thinking that one pedestal drawer was going to fix my problems. Called LG to see if receiving one item would mess up the elusive work order with all four items but was told to call back tomorrow. 10/5 - Called LG as a last ditch effort to determine whether to keep or refuse the pedestal but the decision was made for me because LG put the wrong phone number on the work order so XPO didnt even attempt to come to my house which had the correct address on the work order. Received an email to schedule my service call with XPO that I did not request only to finally piece together that they split my order into three sections- deliver of 3 pieces delivery of fourth piece a week and a half later and haul away and installation a week after that. Am I the first person to ever order two pedestals with haul away and installation? This is mind-boggling. And this is where I now sit while LG asks me how Im enjoying my appliance. Despite having paid in full over a month ago I have nothing in my home to show for it and am trapped in customer service hell and still have no idea when these appliances will come. The most infuriating part is I am trapped in the same level 1 customer service every time I call which sucks up a good 10 minutes just to get on the same page. I have attempted to get direct phone numbers to the few individuals who have given the illusion of being helpful along the way but have been refused. So now Ive talked to I wish I were exaggerating 30 different people and have nothing to show for it. I have doubted my sanity at times questioning whether Im on the show The Good Place where the LG customer service workers are demons who are torturing me in Hell disguised as earth. The most Ive gotten in return is a halfhearted Im so sorry to hear that. Do better LG.
Originally posted on lg.com

No, I do not recommend this product

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